FAQ'S
Have questions? We have answers.
What are your frames made of?
What are your frames made of?
All of our frames are made from wood and hand assembled for each piece.
Can I order just prints and frame these myself?
Can I order just prints and frame these myself?
Yes, we offer unframed prints so you can customize the look and feel of your final piece. Contact us for Custom Prints and Sizes you dont see available on the site.
CAN I MAKE CUSTOMIZATIONS TO THE MATBOARD COLOR AND DIFFERENT SIZES?
CAN I MAKE CUSTOMIZATIONS TO THE MATBOARD COLOR AND DIFFERENT SIZES?
Absolutely, We have a variety of Frame Options, Matboard Colors and Additional sizes not listed. Reach out so we can consult and make the perfect piece for you!
What do you Recommend for hanging Hardware?
What do you Recommend for hanging Hardware?
Each of our frames comes ready to hang with wall buddies that make for easy hanging. Depending on your wall we recommend using screws for our smaller sizes and an anchor for our two largest sizes.
DO YOU USE GLASS OR ACRYLIC FOR YOUR FRAMED ART?
DO YOU USE GLASS OR ACRYLIC FOR YOUR FRAMED ART?
We use a thick sheet of UV blocking acrylic for all of our fine art prints. Despite being more expensive than glass, we’ve chosen to frame with acrylic because it offers superior protection and is less likely to arrive damaged in transit.
Can i Change or Cancel my order?
Can i Change or Cancel my order?
All cancellations and order changes must be made within 24 hours of the original purchase. We custom print and frame each piece just for you so are unable to make adjustments once we begin the framing process.
What is your return policy?
What is your return policy?
Each piece is custom printed, mounted and framed just for you so we are unable to accept returns.
CAN I EXCHANGE MY PIECE FOR A DIFFERENT SIZE?
CAN I EXCHANGE MY PIECE FOR A DIFFERENT SIZE?
All sales are final, we are unable to accept a return or exchange as all pieces are custom made to order just for you. However we are working on establishing our Buyback program. A great initiative to allow you to constantly switch up the art in your home and receive Credit toward your next purchase when you send back your old artwork. Some exclusions will apply. Join our Email Distro to hear the latest news.
My Order arrived damaged, what do i do?
My Order arrived damaged, what do i do?
In the rare event your package was to be damaged during delivery. Immediately contact us , and take clear photos of the Packagaing and Damages. We will make sure to get you a new artwork.
When will my order arrive?
When will my order arrive?
Each one of our fine art prints and Stretched Canvas takes approximately 10-14 business days to print, mount, frame and ship. Once shipped, you’ll receive a FedEx tracking number from us so you can keep an eye on things. Most orders take 3-5 days in transit.
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